Refund policy
Refund Policy
Because our products include period underwear and intimate hygiene items, we are unable to accept returns or exchanges for hygiene and safety reasons - unless the item is faulty or was sent in error.
Faulty or incorrect items
If your order arrives damaged, defective, or is not what you ordered, please contact us within 14 days of receiving it at gemma@simplywithyou.co.uk with your order number and a photo of the issue. We will arrange a replacement or full refund as quickly as possible.
Cancellations
If you need to cancel your order, please contact us as soon as possible. We will do our best to help if the order has not yet been dispatched.
Questions
If you have any questions about your order, please don't hesitate to get in touch at gemma@simplywithyou.co.uk - we're always happy to help.